SICSR-17529
| [SICSR-17529] Standalone Claim: No warning message for ‘Payment Due Date’ when ‘In Payment’ is immediately preceded by ‘Update Claim Reserve’’ | |
|---|---|
| Product Line: | Life |
| Component/s: | Life Claims Handling |
| Affects Version/s: | SICS 4.9.2 SSP5 |
| Fix Version/s: | SICS 20.1 |
| Customer: | DXC |
Problem:
No warning message for 'Payment Due Date' when 'In Payment' is immediately preceded by 'Update Claim Reserve'
Solution:
Always default the Payment Due Date on an In Payment status claim to Payment Due Date of the previous In Payment Status + Claim Payment Frequency. This should be defaulted even if there is any other claim status (such as Special Paid or Update Claim Reserve) immediately prior to the current In Payment status that is being processed.
When the Payment Due date is changed to a date that is not equal to Payment Due Date of the previous In Payment Status + Claim Payment Frequency the confirmation message CH0066 'Payment Due Date is not set to the previous In Payment Status + Claim Payment Frequency. Do you want to continue' should be thrown.
Declination Reason:
Workaround:
Root Cause:
Extent of Impact:
Impact on Existing Data
Recovery Method for Existing Data Affected