SICSR-18106
| [SICSR-18106] Error on SNS when trying to open specific documents | |
|---|---|
| Product Line: | P&C |
| Component/s: | Automated Document Handling |
| Affects Version/s: | SICS 4.9.3 SSP4 |
| Fix Version/s: | SICS 20.1 |
| Customer: | Swiss Re Zurich |
| External Issue ID: | PRB000608925 |
Problem:
SICS Live Desktop cannot locate ADH Document for opening via Identifier unless the Document Type is XML. Spreadsheet XML, Tabular can be opened via OBJECT_ID but not Identifier.
Solution:
If the ADH Document has an Identifier then SICS Live Desktop should be able to locate and open the ADH Document in the Workstation regardless of specific Document type.
Workaround:
Open directly in Workstation or reference via OBJECT_ID
Root Cause:
Query for Live Desktop for ADH Documents was set to only look for ADH XML Documents via identifier whereas via OBJECT_ID was generic.
Extent of Impact:
Impact on Existing Data
Recovery Method for Existing Data Affected