SICSR-18257

[SICSR-18257] B2B eMessaging - multiple Acknowledgements for 1 CM
Product Line:	P&C
Component/s:	eMessaging CM
Affects Version/s:	SICS 4.8.5 SSP2 REN6
Fix Version/s:	SICS 20.1 SICS 4.9.5 SSP3
Customer:	Renaissance Re
External Issue ID:	SO-423

Problem:
CM UUID = 2b3329eb-0448-4b02-81c2-ae535b477abc (attached CM xml) was processed with Claim Amounts Ind. = “Claim transaction with update of non-financial information only". Since this CM message was related to a non-proportional contract, in order to capture the FGU, we swapped to claim and recorded the FGU. Then we clicked on “Processed” and the system created the CWS with no incurred changes (OSLR and LAER was switched):

But 2 acknowledgements (see attached ack mlx) was send to the broker (looks like one was sent for the CWS and one for the claim update) . The question is why 2 acknowledgements were sent to the broker for one CM message (normally one ack per CM/TA is send to broker)?

Solution:
If when applying the FGUClaimAmountsValidationRule during the worksheet creation and closure process and this raises a problem (which is logged on the FGUClaimAmountsValidationRule) then the ApplyClaimWorksheetRule should halt processing rules and not continue to the CreateLevel4AcknowledgementRule which would still generate an Ack even though the message is not going to a Processed state.

Workaround:

Root Cause:

Extent of Impact:

Impact on Existing Data

Recovery Method for Existing Data Affected