| [SICSR-15977] Multiple possible claims found, cannot select the one to use | |
|---|---|
| Product Line: | P&C |
| Component/s: | eMessaging |
| Affects Version/s: | SICS 4.7 |
| Fix Version/s: | SICS 4.9.3 |
| Customer: | Sirius International Insurance Corporation |
| External Issue ID: | eMess-105 |
Problem:
ClaimReferenceRule on TechAccount with a bookable IndividualClaimAmt booking Technical worksheet raises 'Multiple possible claims found, cannot select the one to use' but it is not possible to select a claim.
Solution:
If the TA message is not booking a claim worksheet then there is no point in referencing a claim even if a reference to one is provided in the eMessage.
Workaround:
Root Cause:
Extent of Impact:
TA booking TW with single claim reference matching multiple claims.
Impact on Existing Data
Recovery Method for Existing Data Affected