| [SICSR-14875] eMessaging - multi currency claim - missing FGU | |
|---|---|
| Product Line: | P&C |
| Component/s: | |
| Affects Version/s: | SICS 4.8.5 |
| Fix Version/s: | SICS 4.9.4 SICS 4.9.3 SSP2 |
| Customer: | Renaissance Re |
Problem:
Processing the first message for a claim with two currencies - USD and GBP. The claim has been set up and the amounts on the ledger are correct however on the EDI FGU Figures page on the claim, the FGU values for GBP currency has not been captured. The same applies also to claim references.
Solution:
It is expected that the system checks As of Date and Currency combination. A new FGU figure should be created if the as of date is new, and/or if the currency is new. This works for subsequent advices, but should also work for initial advice.
Workaround:
Perform a Swap to Claim from the eMessage to update data.
Root Cause:
Initial_advise does not perform full UpdateClaim which is required as the claim may be manually created or created by a message for a different currency.
Extent of Impact:
Impact on Existing Data
Recovery Method for Existing Data Affected