Introduction

Integration between ’external’ applications and SICS can be carried outat the functional level through SICS API Server and various batch interfaces (MTK, General Interface, etc).

Integration can also be carried out at a User Interface (GUI) level through SICS Live Desktop.

When SICS Live Desktop is enabled, external applications may use Web Service technology to “call into” a SICS Workstation in order to open specific screens (Business, Claim, eMessaging, etc.). This can facilitate a tighter integration between SICS and workflow or other supporting, client-specific, applications.

SICS Live Desktop can also generate and process URLs which allows them to open a particular screen of SICS on a specific machine. These URLs are normal HTTP GET requests which can be sent in e-mails, pasted into browser windows etc.

The SICS Naming Service (SNS)can automatically clean up dead session registered with the SNS, i.e. check (verify) registered workstations, and de-register those which do not respond.

This document describes how to enable SICS Live Desktop and how an external application may interact with SICS Live Desktop.