19.1. Introduction

Integration between ’external’ applications and SICS can be done in a non-User-Interface style through SICS API Server and various batch interfaces (MTK, General Interface, etc.).

Integration can also be done in a User-Interface style through SICS Live Desktop.

When SICS Live Desktop is enabled, external applications may use Web Service technology to ‘call into’ a SICS Workstation in order to open specific screens (Business, Claim, eMessaging, etc.). This can facilitate a tighter integration between SICS and supporting, client-specific applications.