Find Claims

When you receive a claim advice, the first thing you do usually is check if the claim is already registered in SICS or if you must create a new claim. If you are not sure of which business the claim affects, you can use the Find Claims feature.

The Find Claim feature allows you to search for existing claims in the system by using numerous extract criteria. The search criteria and result columns that are available in the Find Claims window partially depends on your access rights. You access the Find Claim feature from the SICS desktop.

For more information about the concepts and conventions of the Find features in SICS, refer to the Getting Started chapter.

Search for Claims for a Specific Cedent within a Specific Period #

Open the Claim folder on the SICS desktop and double-click the Claim icon. You see the Find Claim window.

On the Properties tab, select From Date between/and as Date of Loss extract criteria, and enter the period from and to dates.
On the Properties tab, enter the cedent identifier in the Bus. Partner text box, or you can type in the Business Partner name or part of it directly into the field and receive possible matches for the text. You may also use the Find button. Refer to Find Business Partner for further information about how to search for a business partner.
Select Cedent as the Bus. Partner Role.
Click ‘Find Now’.

The system displays a list of all claims created for the specified cedent with a Loss Start Date within the period specified.

On the Options/Base Companies tab, select Search option “Business identifier”
On the Properties tab two new Share fields are available
Enter Signed Share From and/or Signed Share to.
Select View Details and press _Find Now.

The system displays a list of all claims linked to businesses with Signed Share within defined range.

Search for Claims for a Specific Class of Business #

Open the Claim folder on the SICS desktop and double-click the Claim icon. You see the Find Claim window.
Select the Classification tab and then the Section Specific Classifications sub-tab.

Select the Class of Business (or Classes) you want to include in your search.
Click ‘Find Now’.

Search for Claims for a Specific Base Company #

Open the Claim folder on the SICS desktop and double-click the Claim icon. You see the Find Claim window.
Select the Options/Base Companies tab and then select the Base Company (or Companies) you want to include in your search.

Click’Find Now'.

Field description 1. - Find Claim

Field	Description	Location
Claim ID	The unique identifier generated by SICS by which the Claim is known. Value: Free-text entry, maximum 10 characters. Wildcards allowed.	Properties
Bus. ID	The Business Identifier you want to include in your search. Value: Any part of a Business Identifier.	Properties
Reference	All other reference types than the generated System identifier used by internal or external parties when referring to the claim. Value: Customised.	Properties
Reference	The actual reference or identifier. Value: Free-text entry.	Properties
Claim Name	The name given to a claim in the system. Value: Free-text entry. This search criterion is dependant on your access rights.	Properties
Date of Loss	The extract criteria to be used when searching for claim dates. Value: Loss Period Includes, From Date Between/And and To Date Between/And Default: Value defined by your System Administrator, or if no default value defined Loss Period Includes Functional Impact: Loss Period Includes: the retrieved claims must have a loss period including the period or single date specified. FromDate Between/And: the retrieved claims have a start date which is witin the period of the two dates To Date Between/And: the retrieved claims have a ‘To:’ date that is within the period of the two specified dates.	Properties
Date	The actual date you want to search for. Value: Any date DD/MM/YYYY	Properties
Date	The actual date you want to search for. Value: Any date DD/MM/YYYY Default: Entered date in above Date field when from Date Between/And or To Date Between/And. Note that if the second date value is removed with the search options Date Between/And or To Date Between/And, SICS interprets this ‘empty’ date as ‘Current’ date.	Properties
Claim Trigger Date	The actual trigger date of the claim. This is particularly helpful for claims created on business with Claims Made, Manifestation, or Begin of Construction. Value: Any date - DD/MM/YYYY	Properties
(Claim) Type	The Type of Claim you want to search for. Value: Individual, Interlocking, and Various.	Properties
Status	The status of the claims included in the search. Value: Open, Closed Default: None	Properties
Disposition	The disposition of the claims included in the search. Value: Informational, Accepted, Accepted-Regress, Disputed, Disputed-Regress, Precautionary, Pending Default: None	Properties
Bus. Partner	The identifier of a Business Partner existing in the system. If the business partner belongs to a merger group and system parameter ‘Include merged companies and merge parent at search by business partner’ is selected, all other members of this business partner’s merger group will be automatically added also.	Properties
Role	The role the selected partner has for the specific claim, for example Loss Adjuster, Cedent. Value: Customised. Default: None	Properties
Insured/Claimant	The identifier of a Third Party existing in the system. If the third party being business partner belonging to a merger group and system parameter ‘Include merged companies and merge parent at search by business partner’ is selected, all other members being third party of this business partner’s merger group will be automatically added also.	Properties
Role	The role the selected Third Party has for the claim. Value: Claimant, Insured Default: None	Properties
Bus. Partner Text	The Name of a Business Partner. Value: Free-text entry.	Properties
Insured/Claimant Text	The Name of a Third Party not created separately in the system. Value: Free-text entry.	Properties
Headline Loss	The Headline Loss identifier to which all claims included in your search must be linked.	Properties
Risk Name	The individual risk name. Value: Free-text entry. 50 characters. Mandatory: No Functional impact: Non-Proportional Per Risk Recovery Calculation	Properties
Claim Manager	The user who has been assigned as Claim manager for the specific claim	Properties
Claim Analyst	The user who is assigned as the Claim Analyst for the specific claim.	Properties
Signed Share From/To	The signed share of linked business. Enabled when search option is Business Identifier.	Properties
All	All registered claims are included in the search without filtering out the claims registered as APH (asbestos/pollution/health hazard) claims. Default: As per user preference	Properties
APH Only (asbestos/pollution/health-hazard)	Only the claims registered as APH-claims are included in the search. Default: As per user preference	Properties
Non APH (asbestos/pollution/health-hazard)	Only the claims not registered as APH-claims are included in the search. Default: As per user preference	Properties
Complex	Only the claims registered as Complex are included in the search. Default: As per user preference	Properties
Non Complex	Only the claims registered as non-complex claims are included in the search. Default: As per user preference	Properties
Active	Indicator of whether the claims are active or inactive. Default: Active.	Properties
Show Details	Enables the display of Former Claim ID and Claimants, Signed Share, and Limit information in Display List when query option is either Business Identifier or Cession. Default: As per user preference.	Properties
Cause of Loss	The reason why the loss happened. More than one cause can be selected. Values: Customised. This search criterion is dependant on your access rights.	Classification - Claim Classification
Consequence of Loss	The result or consequence of the loss. Values: Customised.	Classification - Claim Classification
Type of Risk	The risk or risks affected by the loss. Values: Customised.	Classification - Claim Classification
Claim Classification	A user defined classification item. Values: Customised.	Classification - Claim Classification
Claim Risk Event Indicator	Indicator of whether the loss is a risk or event loss. Values: Risk, Event.	Classification - Claim Classification
Claim Loss Risk Detail	A further description of the Type of Risk and Loss, e.g. Type of Risk Aviation, Loss Risk Detail Phase: Landing. Values: Customised.	Classification - Claim Classification
Main Class of Business	The nature of the covered business. Values: Customised.	Classification - Section Specific Classifications
Class of Business	A further description of the nature of the covered Business, e.g. Fire. Values: Customised.	Classification - Section Specific Classifications
Country	The country or countries in which the loss occurred. Values: Any country defined in the system.	Locations
Country Groups	The geographical area where the loss occurred, for example Scandinavia. Values: Any area defined in the system.	Locations
Risk Zone	The Risk Zone in which the loss occurred. Value: Any risk Zone defined in the system. Validations: None Mandatory: No Functional impact: None	Locations
Base Companies	This is one’s own company. If the company is part of a group, there might be many Base Companies. Values: Business Partners defined as Base Companies	Options/Base Companies
Policy Id	The identifier of the prime insurance policy Values: Free-text field	Life and Health
Insured Date Of Birth	Date of birth of an insured person you want to search for. Values: Complete date (dd/mm/yyyy)	Life and Health
Early Claim	Indicator of whether the claim is an Early Claim. Values: Yes/No	Life and Health

Define Retrieved Claim List Information and Sorting #

On the Options/Base Companies tab you can select the base companies you want to retrieve claims for. In addition, you can define sorting and query options (the type of information that will be retrieved and displayed in the display list). The options displayed on the tab depend on how they have been defined in the in System Parameters and in User Preferences. For further information on how to define your system parameters and user preferences, see Set User Preferences, Misc Preferences in the Getting Started chapter or the System Parameter chapter in the System Administrator’s Guide.

Define Sorting Options #

No Sort: The claims are retrieved and listed in a random fashion. When you use this option you should always make certain that you use the More button when enabled, so that all claims meeting your extract criteria are included in the display list.
Claim Identifier: The claims are retrieved and listed sorted by the Claim ID.
Loss Date: Claims are retrieved and listed sorted by the Date of Loss Start Date.
Name: Claims are retrieved and listed sorted by the Loss Name.

Define Query Options #

Business Identifier: The retrieved claims will also display the ID of the Business they are linked to. Choosing this option may result in retrieving and listing the same claim ID more than once, if it has been linked to other businesses and/or sections. This option enables display of Signed Share and Limit information.
Claims: The system only lists a claim ID once, no matter how many businesses or sections it has been linked to. The Business ID is not displayed.
Claims Quick Find: A minimum amount of information is displayed. This search is faster than the other search options.

From Find Claim, you can create new claims or open the Properties window, FGU Recording window and the Claim Ledger of existing claims.

If the selected claim is linked to a Headline Loss, or marked as being included in recovery, you can also navigate to an overview of the (non-proportional) recovery claims.