General Introduction

SICS lets you register and search for detailed claims information. The Claims folder on the SICS desktop includes four icons: Claims, Claim Groups, Claim Programs and Headline Loss.

Claims in SICS must be linked to at least one business, and can be linked to more than one business and/or section. All Claims therefore consist of two “levels”: One level being general for all the linked sections, and the other level being specific for one section only. This distinction is important when you are handling claims in SICS, as registration and validation of information will depend on this. In this chapter the term “claim” most often refers to a “claim-to-section” link.

Claim Groups and Headline Losses are two ways of grouping and presenting multiple claims, and can initially be created without any links to existing business or claims.

Claim Groups may be used for any purpose - for example to view all claims with a specific Cause of Loss.

Headline Loss should be used to group and present all claims arising from the same event.

The Claim Program functionality allows you to register and administer claims affecting the same Program in an easy manner. This functionality is only enabled if your System Administrator has enabled it in the system parameters.

This chapter explains in detail all parts of SICS Claims Handling and the various validations taking place.